Privacy Policy

Effective date: 01/01/2025

Patra Care, LLC (“we”, “us”, or “our”) operates the www.patracare.com and www.chesapeakevitalcare.com website (hereinafter referred to as the “Service”).

This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal data when you use our Service, and the choices you have in connection with that data. By using the Service, you agree to the collection and use of information in accordance with this policy.

Definitions

Personal Data: Information about a living individual who can be identified directly or indirectly (e.g., name, email address, phone number).

Personal Data: Information about a living individual who can be identified directly or indirectly from that data.

Usage Data: Information collected automatically, such as how long a page is visited, device information, and other analytics.

Cookies: Small pieces of data stored on your device.

Data Controller: The entity that determines how and why personal data is processed. Patra Care is the Data Controller for your data.

Data Processor: A third party that processes data on our behalf.

Data Subject: Any individual who is the subject of Personal Data.


Types of Data Collected

Personal Data
We may collect personal information such as:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Usage and tracking data

This data may be used to communicate with you, provide services, respond to inquiries, and deliver marketing content (which you may opt out of at any time).

Usage & Location Data
We collect data on how the Service is accessed and used, which may include browser type, IP address, and time spent on pages. With your permission, we may also use your location data to enhance the experience.

Tracking & Cookies
We use cookies to improve our Service. You can adjust your browser settings to refuse cookies, but some parts of the Service may not function properly without them.

Types of cookies we use:

  • Session Cookies
  • Preference Cookies
  • Security Cookies

How We Use Data

We use collected data to:

  • Provide and maintain our services
  • Improve user experience
  • Respond to inquiries and customer support requests
  • Send updates, offers, and marketing (with opt-out)
  • Monitor service usage and identify improvements
  • Comply with legal obligations

Data Retention

We retain Personal Data only as long as necessary for the purposes set out in this Privacy Policy, including legal compliance and dispute resolution. Usage Data is typically retained for a shorter period, except where extended retention is required for security or analysis.

Data Transfers

Your data may be transferred and stored outside your state or country where data protection laws may differ. By using our Service, you agree to this transfer and processing of your information in accordance with this Privacy Policy.

Disclosure of Data

Business Transfers
In a merger or acquisition, your data may be part of the transferred assets.

Legal Compliance
We may disclose personal data to comply with legal obligations or respond to valid government requests.

Security

We take reasonable precautions to protect your data, but no method of transmission or storage is 100% secure. We continuously update our practices to protect your information.

Do Not Track

We do not currently respond to “Do Not Track” signals in your web browser settings.

Your GDPR Rights (if applicable)

If you are in the European Economic Area (EEA), you have the right to:

  • Access, update, or delete your personal data
  • Correct inaccuracies
  • Object to or restrict processing
  • Request a copy of your data in a portable format
  • Withdraw consent at any time

To exercise these rights, please contact us at the details below.

Third-Party Service Providers

We may share your data with third-party vendors for services such as:

  • Website analytics (e.g., Google Analytics)
  • Email communication
  • Chat support (e.g., HubSpot)
  • Payment processing (e.g., QuickBooks Online)

These providers only use your data as necessary to perform their services.

Children’s Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect data from children. If you believe we have collected such data, please contact us for prompt removal.

Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page and, where appropriate, notified via email or a site banner.

Contact Us

If you have any questions about this Privacy Policy or your data:

Phone: (443) 776-4911

Email: info@patracare.com

Website: www.chesapeakevitalcare.com/privacy-policy

Call Us: (443) 776-4911